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What is Ace?

As the leading IT service provider in the area, it is important to us that the community has a place to ask questions and receive meaningful support on a daily basis for all their computer related issues. That is why we have created Ace.

With Ace you will receive top tier support from our experienced technicians for a low monthly fee. With services bundled in such as our state of the art remote monitoring and management solution along with our enterprise grade antivirus software to protect yourself from ransomware and malware attacks, you will be sure to have a solid system with great support for years to come. Get started today by selecting a plan below or give us a call for more information at (660) 864-0039. 

Frequently asked questions

What's included?

Do I have to live in Warrensburg to get Ace?


One of Ace's best features is the remote support. As long as you have an adequate internet connection, PCMR will be able to troubleshoot any issues you have anywhere in the world.




Can I gift an Ace subscription to someone?


Absolutely! Give us a call at (660) 864-0039 to setup a new account and we will be able to add whoever you like to the account.




How many devices can I have with a basic plan?


You will get support for upto 1 device with the basic plan. This includes the remote monitoring and management and virus and malware protection.




What is not included?


We will support day to day issues with your chosen device. We will charge discounted labor for support including but limited to; screen replacement, parts and hardware installation, any devices that aren't included in your subscription, data recoveries, and virus scans. Support is limited to our regular store hours. Support outside of hours may result in discounted labor charges.




I go to a school outside of Warrensburg. Can I still get a Ace for Students?


Yes you can! As long as you have a current student ID at an accredited school, you can get Ace for Students.




But really... What's the catch?


No catch. We are here to help the community with all their tech needs. No hidden fees. What you see above is the price you will pay. Cancel at anytime.




What's a 'Home Technology Audit'?


It's important to know what technology you have in the home. Annually we will schedule a time for us to enter your home and create an inventory of all the devices you have and any recommended changes. We will also build out a network map listing all the devices you have connected.




What type of devices do you support?


We support Windows, Mac, and Linux devices with Ace. Android and iOS devices can be added but won't be able to have our remote monitoring and management and antivirus software installed due to a compatibilitiy issue.





Payment

What type of payments do you accept?


We will accept all major debit/credit cards through our website. We can also take payment over the phone or in our store in Downtown Warrensburg.




What if I want to cancel?


Although we will be sad to see you go, we make cancelling hassle free. Just call our store at (660) 864-0039 and a technician will be able to uninstall our software and discontinue your subscription. The process may take up to 30 minutes. Please note, to prevent people from abusing our services you will be able to cancel after the first 3 months of your subscription.




Do you have a refund policy?


PCMR can provide refunds for current and future months. A credit will be issued to the credit card you have on file with us.




Can I pause my subscription?


Pausing you subscription is as simple as giving us a call. We will pause all payments and support while the account is paused. When you're ready, give us a call and we'll unpause the account and you will continue to receive the same fast, quality, and reliable support as before. There are no additional fees for pausing a subscription.




How do I sign up for an annual subscription?


To sign up for an annual subscription, give us a call.





Remote Monitoring and Management

What is Remote Monitoring and Management?


Remote Monitoring and Mangement (RMM) allows PCMR to keep your computer operating system up to date and monitor for potential issues such as low disk space, malicous programs, and system errors. With this preventive support you will minimize the chance of system failures.




How will PCMR alert me when something is wrong?


PCMR will email or call if there is an issue with the device before we apply a fix. This is to ensure we don't undo something you were trying to do.




Can I opt out of the software?


You can opt out of having the software installed. If you choose to opt out you will be losing the managed updates and monitoring for potential issues. You will still be able to call, email, or receive remote support.





Virus and Malware Protection

What software do you use?


We use an enterprise version of Bitdefender, a leader in antivirus and ransomware protection.




I already have another antivirus suite. Do I have to use PCMR's?


You do not have to use our software although we do highly recommend the amazing deal you receive using Bitdefender through PCMR. We will also monitor any potential threats on our end when you use Bitdefender.




Why is antivirus so important?


Antivirus is what monitors your computer for potential threats from scammers and other bad actors. A good antivirus program should protect you from both common and new threats. It should also be able to monitor for changes to certain system files or programs logging activities such as logging your keyboard activity.





PCMR Cloud

What is PCMR Cloud?


When disaster strikes it is important to have a backup of your data somewhere off-site. We have partnered with Datto out of Norwalk, Connecticut to support our cloud backup infrastructure.




What can I backup with the service?


You will be able to backup all your documents, pictures, and videos on up to 1 device.




Will you be able to see my data?


PCMR will not be able to see the data you backup to PCMR Cloud.





whypcmr

Local IT services for all your needs. Whether it is a reputable cloud back up service, managed virus and ransomware protection, or remote monitoring and management to ensure your device stays up to date and continues to stay operational, it's just a drop in the bucket to what we offer.