PCMR, LLC Employee Handbook
Creating a company we love
I’d like to personally welcome you to the team. It’s an exciting time for PCMR, LLC as we continue to grow, we strive to remain as adaptable, motivated and responsive to our new employees as we are to our customers. We pride ourselves on being community-focused, relevant, and open to new ideas. We’re glad to have you on board!
We’re continuously transforming the way we operate to improve our ability to innovate, expand, and make our customers’ lives better. Our employees and partners have continued to meet the challenges of our field and to excel despite setbacks. We are very proud of where we are today and excited about where we are headed.
Before I finish, I’d just like you to know that you, as part of our team, are our most important and greatest asset. We could not accomplish what we do every day without our employees. I’m very pleased to welcome you to PCMR, LLC and look forward to working with you!
Max Ridenhour & Patrick Cymer
About Us
Who we are
We aren't big on the daily grind mentality. Our company values, objectives and philosophy are a direct reflection of the kind of studio culture we want to inspire: where everyone involved is driven to create world-class next-generation products and user experiences with meaningful, positive impact.
Simply put: we strive to be the best. And we're looking for more like us. Our recruiting radar is always on: seeking the next superstar from every discipline.
It takes drive, creativity and a passion for solving tough challenges (and we mean tough).
Our Three Guiding Values
1
Embrace and Drive Change.
Charles Darwin once said: "It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change."
We carry that idea with us as we continue to grow our products, services, and company.
2
Be Passionate and Determined.
We owe it to ourselves to work on things we are passionate about. If you're passionate about something, you'll do a better job and enjoy the process. There some necessary evils at every job, but it's up to you to make sure you're passionate about what you're working on.
3
Use Good Judgement.
We owe it to ourselves to work on things we are passionate about. If you're passionate about something, you'll do a better job and enjoy the process. There some necessary evils at every job, but it's up to you to make sure you're passionate about what you're working on.
Where We Came From
The Idea.
November 2017
Started from the bottom.
May 2018
Hired our first employee.
June 2018
Now we're here.
Growing faster than ever
Company Structure
We are proud of being a fairly 'flat' company. That means there are no real 'bosses'. Everyone can have a meeting with anyone. Anyone can make a major product decision if they can back it up.
We have fun.
Your First Days
You're Hired - What's next?
1
Your First Day
Your first day will be fairly slow. First, you'll sign all the paperwork and read this handbook!
Then, you'll have a chance to meet everyone including your project manager. They will show you around and then walk you through your first project.
2
Your First Week
Make mistakes. Ask questions. We all did it.
We also encourage you to talk with everyone! Grab people to go get coffee, share your perspective on where you think you can provide the most impact to the company, and as we said earlier: ASK QUESTIONS!
3
Your First Month
We are extremely proud that within a month at PCMR, LLC, you can build and ship your own products. By the end of your first month, you'll be ready to dive in head first.
You will have learned a lot and you will have taught a few things too.
Training
Everyone is coupled with a buddy, who will show you the ropes over the first few weeks. You are encouraged to ask as many questions as you can.
The first week is intensive training, with a couple of weeks after for questions here and there. By the end of the first week, you should be fully prepared to do your job independently.
Tools We Use
1
Zoho One
2
RingCentral
3
Square
Policies
Can I work from home?
Yes! You're welcome to WFM once in a while, but we ask you to limit WFH days to once every 2 weeks. Please let your manager know you're WFH the day before.
Absence/Lateness Policy
Absences: Absences or significant lateness (20 min) without communication are serious offenses and will be dealt with on a case-by-case basis. These can end in immediate termination.
Lateness: Being over 20 minutes late without communication will result in a write-up. Lateness with communication under 20 minutes is dealt with on a case by case basis and may or may not result in a write-up.
If you know ahead of time that you will be absent or late, provide reasonable advance notice to the team. Employees may be required to provide documentation of any medical or other excuses for being absent or late.
PCMR, LLC' reserves the right to apply unused vacation, sick time, or other paid time off to unauthorized absences. Absences resulting from legal requirements are exceptions to the policy.
How much vacation time do I get?
Eligible employees are allotted 10 days of paid vacation time per year. Unused vacation days are rolled over year-over-year with no cap.
How many sick days do I get?
Eligible employees are allotted 5 sicks days per year. Unused sick days are rolled over year-over-year.
Confidentiality
By nature, we deal with confidential and sensitive information about our operations and our customers. Everyone on the team is expected to keep these secure within the company.
It is required that all information about PCMR, LLC, its customers and other employees be kept strictly confidential. The release of confidential information, whether intentional or unintentional, can injure PCMR, LLC and those individuals associated with it.
If an employee is unsure if something is confidential, or has any questions regarding the employee’s responsibilities in dealing with or releasing confidential materials, please ask the Office Manager.
Time-Wasting at Work
We work in an incredibly demanding service-based industry. We can't afford to spend our days watching cute cats. The occasional video is fine, but your focus at work should be work. If you do end up getting distracted for a minute, please do not let it distract others (ahem *use headphones*).
Taking important personal calls is fine, but please limit them in length to only what's needed.
Good to Know's
What time do people work?
We try to get in around 8:30 am and leave around 5:30 pm.
I Need Gear!
If you need gear, please let your direct manager know.
PCMR, LLC will provide you with the equipment you need in order to do your job. Typically this means a Windows computer, mouse, keyboard, and monitor, but special equipment requests are welcomed and will be approved on a case by case basis.
Some things we are happy to purchase for you:
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Desktop
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Monitor
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Keyboard / mouse
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Company tshirt / polo
To request equipment, find what you’d like on Amazon, and email a link to that item or items to your manager and we’ll do what we can within reason!
What do people wear?
Our dress code is khakis and a PCMR branded shirt or polo along with a good pair of tennis shoes. Embrace your inner Jake from State Farm.
Office Lunch
You may take up to an hour for lunch when possible to do so, so feel free to meet a friend, run an errand, etc.
Snacks are available in the kitchen. These are meant to be enjoyed throughout the day as quick energy boosts but are not a meal replacement. Please be courteous and do not use these as an alternative to lunch or dinner.
We also try to keep the fridge stocked with beverages. Please be courteous and mindful of your usage. You are required to clean up after yourself and keep the kitchen clean. We are part of a family here and you should treat the kitchen and office space with respect.
Team Outings
We try our best to plan as many activities as possible. It’s important for us to get to know each other as a team and as people, inside and outside the office. These are work events and all employees are expected to make a conscious effort to attend.
Even outside the office, all employees are expected to behave appropriately towards one another. Do not make anyone feel uncomfortable. Be a good human. If you consume any alcohol, do not drive until it is legally safe to do so. If you are unsure, please use Uber or have somebody else drive you.
When are performance reviews held?
We have performance reviews every year. These are just coffee chats with your direct manager.
First/Last in The Store
If you are the first one in the store, unlock everything and follow up on any missed calls/emails we may have received overnight.
If you are the last one in the store, clean up and make sure all of the doors are shut and locked. Don't forget to check that all computers have been put in sleep mode and lights are turned off.
I want to take a vacation/time off, how early do I need to tell you?
Please enter it in MyHR and remind your manager a week before you take time off.
Company Expenses
Every employee is given a company credit card. You are expected to use this ONLY for purchases required to do your job well.
Things allowed:
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Books
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Conferences (under $500)
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Computer / monitor / peripherals
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Coffee
Not allowed:
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Lunch / dinner
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Transportation
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Kittens
Compensation
Getting Paid
When
Employees are paid Bi-Weekly, every other Wednesday.
How
We pay via direct deposit. To set up your payments, Max.
Bonuses
We offer a bonus of 10% of your yearly salary. Bonuses are not guaranteed and are only given if everything in the company is going swimmingly.
Bonuses are given in early December. Bonuses are given based on how many months of that year you worked. IE if you worked for 12 months, you get your full bonus; if you started with us 6 months ago, you'll get 50% of your bonus.
Benefits
In addition to good working conditions and competitive pay, it's our policy to provide a combination of supplemental benefits to all eligible employees. In keeping with this goal, each benefit program has been carefully devised. These benefits include time-off benefits, such as vacations and holidays, and insurance and other plan benefits. Of course, the information presented here is intended to serve only as guidelines.
We are happy to offer the following benefits to our full-time employees
The descriptions of the insurance and other plan benefit merely highlight certain aspects of the applicable plans for general information only. The details of those plans are spelled out in the official plan documents, which are available for review upon request from the office manager.
If employees have any questions regarding benefits, they should contact the office manager.
Holidays
At PCMR, LLC, all employees are paid (and not expected at work) for New Year's Eve, New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day, Christmas Eve, and Christmas Day.
